Age restrictions and legal requirements
Casumo is only accessible to players aged 18 and over. To open a player account, you must be at least 18 years old and live in Germany. The platform carries out identity checks to ensure all players meet the required age.
Your account verification happens automatically after your first deposit or faster via the AutoIdent process, which takes less than a minute. Without verification, you can deposit up to 100€.
Deposit limits and control tools
Casumo offers several tools to help you keep your play behaviour under control. The standard deposit limit is 1.000€ per month – you can adjust or reduce this amount at any time. In addition, the maximum stake per game round is limited to 1€.
For greater control, a 24-hour lock (panic button) is available, which allows you to lock your account immediately without closing it completely. You can also view an overview of your wins and losses to monitor your gambling behaviour.
Self-exclusion and OASIS blocklist
You can self-exclude from your player account at any time and have it completely locked. This provides protection if you notice your play behaviour is becoming problematic.
Casumo is connected to the OASIS blocklist, the central blocking facility for German gambling. Any block you set up at Casumo or at another licensed gaming venue applies nationwide and is registered in this database. This prevents you from signing up at multiple operators simultaneously.
Winnings tax and transparency
When you win at Casumo, a fee of 7,2% is automatically deducted from your winnings. This is a regulatory requirement and is communicated transparently by the platform.
Casumo is licensed by the Joint Gambling Authority of the Federal States (GGL) and is supervised by the State Administrative Office Saxony-Anhalt. The licence was issued on 27 December 2022. The gaming offer is regularly monitored and must meet strict requirements.
Game round limits and technical protection measures
Casumo implements a game round limit of 120 game rounds within a period of 10 minutes. When this limit is reached, the platform automatically puts the game into a cool-down phase. This prevents excessive play in a short time.
The platform uses secure SSL encryption to protect your personal data and transactions. Payment processing is handled by trusted partners, and your account data is stored securely.
Local support and advice resources
If you're concerned about your gambling behaviour or need support, there are several independent support services available in Germany. These organisations offer free advice and support for problem gambling.
The Federal Centre for Health Education and other organisations provide information and contact points to help people with gambling problems. You can also consult your GP or contact local addiction counselling services.
For questions about your account or player protection tools, contact Casumo customer support
Improvements to player protection
Casumo is connected to LUGAS, a central player protection system in Germany. This enables better coordination between licensed providers and helps identify problem gambling behaviour earlier.
The platform regularly reviews player accounts for signs of problem gambling behaviour. If necessary, Casumo can proactively contact players to offer support or suggest additional limits.
FAQ
What is the age limit for playing at Casumo?
18 years old and live in Germany to play at Casumo. Your identity will be verified before you can use real money games.
How can I increase or decrease my deposit limit?
The standard deposit limit is 1.000€ per month. You can adjust or reduce this amount at any time in your account settings. A reduction takes effect immediately, whilst an increase is subject to delay provisions.
What happens if I self-exclude my player account?
When you self-exclude, your account is locked and you cannot play anymore. Self-exclusion is registered in the OASIS blocklist and applies nationwide at all licensed operators.
Where can I find help if I have a gambling problem?
You can contact nationwide-against-gambling-addiction.de or www.check-dein-spiel.de. These organisations offer free advice and support for people with gambling problems.
How does the 24-hour lock work?
With the 24-hour lock (panic button) you can lock your account immediately for 24 hours without closing it permanently. This gives you time to reconsider before you regain access to your account.
