Secure Login
Sign in on the Casumo website or via the mobile app by entering your email address and password. Casumo uses secure SSL encryption to protect your login credentials. Your password is never shared with support and should remain private.
After logging in, you can start playing straight away, make deposits or adjust your player protection settings. Your account balance and transaction history are always available.
Reset password
If you've forgotten your password, click the 'Forgot password' link on the login page. Enter your registered email address and you'll receive an email straight away with instructions to create a new password.
Also check your spam folder if the email does not arrive. After resetting, you can log in immediately with your new password. Use a strong password with uppercase and lowercase letters, numbers and special characters.
Account verification
After registration, you can play for up to 72 hours and deposit up to 100 € without verifying your account. Full verification is required before you can make larger withdrawals.
You have two options for verification: the AutoIdent process takes less than a minute and requires only a valid identity document (passport or national ID card). Alternatively, you can be verified automatically through your first deposit if the details provided match your account holder details.
- Select AutoIdent verification in your account profile
- Keep your identity document ready
- Allow the app access to your device camera
- The system captures the machine-readable part of your document
- Security features such as holograms are verified
- Complete a quick liveness check
- Verification is complete
Mobile Alternatives
In addition to the website, you can sign in via the Casumo app for iOS and Android. Mobile login works with the same credentials as the web version.
You can manage your account, deposits, withdrawals and player protection settings across all platforms in sync.
Account protection and security
Casumo uses SSL encryption to protect your login credentials and personal information. Never share your password with anyone, not even support. Casumo will never ask you for your password.
If you wish to temporarily lock your account, you can activate a 24-hour lock ('panic button') or permanently self-exclude. These settings are found in your account settings.
FAQ
I cannot log in. What can I do?
First, check that Caps Lock is off and that you're entering the correct email address. If you've forgotten your password, use the 'Forgot password' link. If the problem persists, contact customer service via live chat or email at [email protected]. Never give your password to support.
Can I have multiple player accounts?
No, for regulatory reasons only one player account per person is permitted. Multiple registered accounts will be closed. If you're unsure whether you're already registered, contact customer service to check.
How long does account verification take?
The AutoIdent process is usually completed instantly and takes less than a minute. With automatic verification by deposit, your account is also immediately verified if the details are correct. If it takes longer, contact support via live chat or email.
What happens if I have not received my email address?
First check your spam folder, as emails can sometimes end up there by mistake. If your activation email is missing, click 'Resend activation email' and enter your email address. A new email will be sent to you straight away.
Can I temporarily lock my account?
Yes, you can activate a 24-hour lock ('panic button') in your account settings or self-exclude permanently. These options help you control your gaming experience. Casumo is also connected to the OASIS exclusion register, so any German gambling block is effective here as well.
